Questions?

PRODUCTS

All our products are available through our online shop. Simply click the link and enter your account details to view our entire range.

Don’t have an account yet? Not a problem, simply use the login ‘valley’ and password ‘valley’ to access our shop as a visitor.

Did you like what you see? Then visit our registration page to set up your account and start your shopping spree within seconds.

Even though Valley Foods carries close to 5400 different products and receives new products on a daily basis, it is possible you are not able to find your favourite product or brand. Not a problem! Simply send us a message on moc.s1720861514ll.ye1720861514llav@1720861514nimda1720861514 and we will do our best to source the requested product for your next shopping visit.

Sourcing new products may be subject to conditions, availability or access restrictions for Jersey.

Pricing of consumer goods is controlled by the general demand as well as cost and/or availability of ingredients and packaging materials. Our purchasing team is checking pricing on a daily basis to ensure you receive the best deal.

Valley Foods also has several promotional periods throughout the year. These promotions can be found in our leaflet available on the site and are also distributed to all our customers at the start of each period.

Every product page contains the following information:

  • Product name
  • Product weight or quantity
  • Unit of sale
  • Case size (when appropriate)
  • Price per item
  • Price per full case
  • Product description
  • Allergens
  • Nutritional Values
  • Suitability for specific diets
  • Ingredients
  • Instructions for either cooking, storing, freezing or use.

Every product page contains a variety of information. Allergens are clearly depicted with pictograms to facilitate recognising the most important ones. If for any reason the information may be missing, please do not hesitate to contact us and we will rectify the information as quickly as possible. However, it is possible that a new product does not show any information as our supplier did not provide such information at the time of creation in our shopping system.

Every product page contains a variety of information. If appropriate, a nutritional value table is visible at the bottom of the page just after the allergens. If for any reason the information may be missing, please do not hesitate to contact us and we will rectify the information as quickly as possible. However, it is possible that a new product does not show any information as our supplier did not provide such information at the time of creation in our shopping system.

DELIVERY

Delivery is done twice a day, from Monday to Friday. If your order has been placed before 6am on any given day, your delivery will be done on the same day with exception of Saturday and Sunday.

For delivery on Saturday, please order before 3pm on Friday.

We are closed for deliveries on Sunday and certain Bank Holidays. Make sure to check our newsletter, or any of our social media channels for the latest updates.

If you wish to permanently change your delivery address, please log in to your account (on a computer) and change your address details. Do not forget to save any changes.

Unfortunately, we are not able to accommodate one-off changes in the delivery address.

All deliveries are free of charge for all your ambient, chilled and frozen goods. Keep in mind that orders need to be placed before 6am or 11am for our wholesale customers and before 7am for our private customers.

Delivery times:

Private customers

Monday to Friday – 12pm to 6pm

Saturday – 10am to 2pm

Sunday – no deliveries

Wholesale customers

Monday to Friday – 8am to 3pm

Saturday – 8am to 2pm

Sunday – no deliveries

PAYMENT

Your online shopping can be paid by card once you have finalised your purchase. We accept debit cards and credit cards such as Visa or Mastercard. We do not accept American Express nor Paypal at this moment.

Cash cannot be excepted as a payment method.

At this moment we only accept Visa or Mastercard in terms of credit cards. We are currently working on adding this payment type to our checkout section very soon. Keep an eye on our news section for updates.

Yes, our system allows you to securely store multiple cards under your account, allowing for a swift and efficient checkout process.

We refer to our FAQ related to secure payment information for further details about the processes in place.

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